What you measure is what you get senior executives understand that their organization's measurement system strongly affects the behavior of managers and.
Read chapter appendix c: performance measure framework and balanced scorecard example: the more than monitor tobacco use the balanced scorecard is a strategic planning and management tool that is used to align business.
The balanced scorecard concept, popularised by drs robert kaplan and david norton, is a performance management tool that encompasses the financial.
Balanced scorecard of domino's pizza table of contents: 1) introduction 2) customers perspective 3) internal processes 4) innovation and learning 5.
Kaplan & norton's balanced scorecard model was developed in the early 1990's as an attempt to help firms measure business performance using both financial.